WORKPLACE AV SUPPORT AND MAINTENANCE
Gibb Technology provides structured AV support and maintenance for organisations across the UK, Ireland & EMEA.
From individual meeting rooms to multi-site AV estates, our Service Level Agreement options provide a clear route to technical support, fault resolution, onsite engineering and ongoing system maintenance — helping keep business-critical workplace technology available, reliable and ready to use.
KEEP YOUR WORKPLACE AV PERFORMING
SUPPORT FOR THE AV ESTATE YOU ALREADY HAVE
Your AV systems do not need to have been installed by Gibb Technology for us to support them.
We can assess an existing environment, understand the technology already deployed and establish a support model around your operational requirements. This can include meeting rooms, boardrooms, collaboration spaces, all-hands environments, digital signage and wider workplace AV infrastructure.
GT can also troubleshoot and support existing Barco ClickShare systems, including recurring connectivity, peripheral, firmware and BYOM issues.
For organisations moving away from an incumbent provider, consolidating multiple support arrangements or bringing several locations under one SLA, GT provides a structured route into ongoing support.
AV Programming, Troubleshooting & System Changes
Not every AV problem is caused by failed hardware.
Control logic, DSP configuration, network settings, device communication or changes made during the life of the system can all affect room performance.
GT can provide AV programming, troubleshooting and configuration support for existing AV systems, helping diagnose problems and improve systems that no longer operate as intended.
Where appropriate, GT can also support system modifications, software changes, DSP tuning and recommissioning.
AV SUPPORT BUILT AROUND YOUR ORGANISATION
Every AV estate is different. GT can structure support around the number of rooms, locations, technologies and level of response your organisation requires.
Whether you require support for a small number of critical spaces or a wider multi-site estate, the objective is the same: clear ownership when something goes wrong and a structured process for getting it resolved.
Technical support desk and incident management
Remote fault diagnosis and resolution
Onsite AV engineering response
Preventative maintenance and system health checks
Software, firmware and configuration support
Manufacturer warranty and replacement coordination
AV asset and lifecycle planning
Priority response through agreed SLA terms
FROM REACTIVE SUPPORT TO PROACTIVE MANAGEMENT
AV support should go beyond responding to faults after they have already affected a meeting or workspace.
Where the installed technology supports it, Gibb Technology can configure remote management and monitoring tools to provide greater visibility across your AV environment. This allows system issues to be identified, investigated and, where possible, resolved remotely before an onsite engineering visit is required.
Over time, service and system data can help highlight recurring faults, ageing technology and areas of the AV estate that may require further investigation, maintenance or investment.
The result is a more proactive approach to AV management — helping organisations improve reliability, make informed lifecycle decisions and reduce the reliance on reactive support.
ENGINEERING-LED TECHNICAL SUPPORT
Complex AV problems require more than a generic IT helpdesk.
Gibb Technology's support model is backed by experienced, vendor-trained and accredited AV engineers with expertise across professional audio, video conferencing, control systems, displays, digital signage and workplace collaboration platforms.
The result is specialist AV support with the technical knowledge to investigate and resolve issues at system level — not simply log incidents and pass them on.
Plan Your AV Technology Refresh
Where ongoing support identifies ageing equipment or recurring faults that require an upgrade, GT can help plan a meeting room technology refresh. We assess which equipment can be retained, prioritise improvements and schedule installation around room availability. This gives your organisation a practical plan for budgeting, replacing equipment and improving meeting room reliability.
more visibility. clearer ownership. better av performance
An effective AV support agreement gives your organisation more than somebody to call when equipment fails.
It provides:
NEED SUPPORT FOR AN EXISTING AV ESTATE?
Whether you are replacing an existing AV support provider, reviewing your current maintenance contract or looking to bring multiple sites under a single SLA, talk to Gibb Technology.
We can review your current environment, identify the level of support required and build an AV support model around your organisation.